FAQs
How to shop on ReBoxLab?
Shopping on ReBoxLab is simple, secure, and transparent.
Every product on the site has been checked and tested by our team, so you always know what you're buying.
On the product page, you'll find real photos, technical details, and all information about accessories, condition, and packaging.
How to purchase:
- Choose the product and add it to your cart.
- Proceed to a fast and secure checkout.
- Complete payment using your preferred method.
All transactions are encrypted, and once your order is complete, you will receive confirmation and shipping tracking emails.
Every purchase helps reduce waste and give products a new lease of life.
Which payment methods can I use?
You can pay securely using:
- Credit/debit cards (Visa, Maestro)
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
All payments are protected by advanced security systems and are handled by trusted partners.
Your data is never shared with unauthorized third parties.
How does shipping work and what are the costs?
We ship to Italy and Europe with reliable couriers and included tracking.
- Free shipping for orders above the threshold for the reference market (Italy from €59.99 – Europe from €149.99).
For lower amounts, the cost is calculated automatically at checkout
based on the destination.
Once the order has been shipped, you will receive a link to track the package in real-time.
The packaging is safe and sustainable, designed to best protect the product and reduce environmental impact.
Can I return a product if I'm not satisfied?
Yes, you can return the item within 14 days of delivery.
How to make a return:
- Contact us at support@reboxlab.com, providing your order number and reason for return.
- You will receive instructions by email on how to proceed.
- The return shipping costs are borne by the user, as stated in our Terms and Conditions.
- Once the product is received and checked, we will issue a refund within a few business days.
The product must be returned in the same condition as received and with all included accessories.